Q:where is your factory located in China ?how can i visit your factory?
A: we are located in Canton(Guangzhou) that is near to Hongkong and Macao,you can fly to Guangzhou Bai Yun airport ,we pick you up from the airport or your hotel.
Q:How many years experience you have for cosmetic industry machinery?
A:we have 15 years experience to design and produce cosmetic machines.
Q:Do you accept the third party inspections?
A:yes ,we do accept.
Q:Could you provide cetifications that we request?such as CE,Tuv and 3C?
A:yes ,we provide cetifications that you need .
Q:How to put the machine running properly and normally after receiving the equipments?
A:We provide operating manual in your language with machine delievery .we also can make a video of the operating steps for your learning .usually ,the machines we sold to overseas are easy operation.Donot worry about it !
Q:what shall we do if any malfunction happened on the machine?
A:Show us the picture or video about the malfunction from machine ,we will send you solution via email within 24 hours .our engineer will go to your factory to solve problems if there is neccessary ,but the travel and hotel expenses should be count on buyer.
Q:How to place my order ?
A:Just contact us via Alibaba trade manager ,Email ,skype ,facebook ,twitter, telephone and whatsapp to confirm the order ,we send you the profoma invoice for your confirmation.we start to produce machines as we receive the downpayment from your site.
Q:Can i get machines safely after paid?
A:We have been cooperating with efficients logistics for more than 10 years ,we ensure the goods can be reached you timely and safely ,or we delivery goods to your authorized agent .we also accept CIF ,so there is no risk for you !