Q1: Are you a manufacturer or trade company?
A:We are a manufacturer, but we also outsource some certain items
that beyond our production facilities.As an innovator and reliable series
supplierwe keep research and design new style productand
recommend to our customer, our aim is to give the best-selling and profitable product to support their sales work.
Q2: When can I get the quotation?
A: Our sales usually quote you within6 hours after we get your inquiry.
Q3: What's your production capacity?
A: We have around 600 full-time workers and our facility covers 80000 sqm or861110 sq.ft.
Q4: Do you work with small buyers and orders?
A:Yeswe accept small orders or trial orders to test market demand.We
are more than glad to work with smaller buyers to help them grow their business.
Q5: Do you ship directly to Amazon FBA?
A:We' ve been working closely with our own logistic companies both in
China and America to ship directly to FBA.also other countries' FBA,and we welcome Amazon sellers to contact us since we have plenty of
experience doing that.
Q6: Can I make custom logo and packaging? Can ! do design with my ideas for my products?
A: Yes, please contact us for specific details if you need a custom logo or packaging or other design.We have experienced designers and our own molding factory.According to your requirements, we can design or open mold which has a competitive price
Q7: Do you provide free samples?
A: For old customers, most samples can be free. For a new customer, full sample payment and shipping will be required before we dispatch it, but we will be more than happy to refund that once you place the order
Q8: Why your samples much more expensive than its quoted unit cost?
A: Most of our samples are specially made by our sample makers, when material purchasing cost and labor costs are calculated; the final cost will be much higher than our wholesale prices.
Q9: What payment services can you provide? A: Accepted delivery terms:FOB CFR CIF EXW FAS,CIP DAP;
Accepted payment currency:USD EUR JPY CAD AUD HKD GBP.CNY, CHF;
Accepted payment type:T/T Money Gram, Credit Card,PayPal, Western Union,Cash,Escrow.
Q10: What's your standard lead time and shipping way?
A: LEADING TIME: For our existing items stock here, our lead time is always 3 to 7 days.For certain custom made items, our lead time is 15-30 days. Lead time is calculated from the date when we receive your upfront payment.
SHIPPING WAY:Regarding the samples order we can send them by FedEx, DHL,TNT express which we have a 35% discount and the large quantity goods are shipped by ocean shipping according to the client's demands.
Q11: How about the after-sales service?
A: We do 100% inspection during production and before packaging. lf there is any problem with functional and quality, we'd like to provide a replacement in the next order.