Q1. Can you do our trademark on the package?A: Trademark service is avaliable, the order quantity should be more than 200pcs.
Q2. What is your terms of payment?A: T/T 30% as deposit, and 70% before delivery. For the small orders, Paypal is avaliable and you can also generally choose to pay on Alibaba.
Q3. What is your terms of delivery?
A: We have various ways of shipment for customers to choose, DHL, TNT, UPS, Air freight, Ocean freight.
Q4. How about your delivery time?
A: It will take 7 to 25 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Q5. Can you produce according to the samples?
A: Yes, we support OEM, ODM production, and can produce it according to your samples or technical drawings. We can build the molds and fixtures.
Q6. What is your sample policy?
A: We can provide you the sample if we have ready parts in stock, but the sample cost and the courier cost should be paied by customer.
Q7. Do you have quality certification? What's the warranty time?
A: Our EV charging products posses with CE, TUV, UL certifications. We provide 1 year warranty.
Q8. How is your product quality? If there is quality issue with item, what should we do?
A: 1.We provide 1 year warranty.
2.All the products has strictly inspected and repeated tests before delivery to ensure the high quality products.
3.We have the professional engineer team in this field and 24 hours customer support to help to deal with your problem.
Q9. How do you make our business long-term and good relationship?
A:1. We have many years of experience in the field of EV charger, and keep good quality and competitive price to ensure our customers benefit ;
2. We have a professional engineer and after-sales support team to help you solve problems.
3. We respect every customer as our friend and we sincerely do business and make friends with them.