Q1: Can I get a sample?
A: Of course. For most products, we can provide you with a free sample, while the shipping cost should undertake by your side.
Q2: What’s your MOQ?
A: Mostly our MOQ is 1kg, while sometimes we accept less quantity like 100g on the condition that sample charge is 100% paid.
Q3: Is there a discount?
A: Yes, for larger quantity, we always support with better price.
Q4: How can I pay?
A: You can pay by T/T, Western union, Paypal.
Q5: How to start orders or make payments?
A: You can send our your Purchase order(if your company has), or just send a simple confirmation by email or by Trade Manager, and we will send you Proforma Invoice with our bank details for your confirmation, then you can make payment accordingly.
Q6. How about packing?
A: We will pack 1kilogram or 5kilograms per Aluminum Bag, then in a master carton. Of course, if you have special requirements on them, we will according to you.
Q7: What’s your delivery time?
A: We will make delivery within 2-3 workdays after payment confirmed (Chinese holiday are not included).
Q8: How to confirm Product Quality before placing orders?
A: You can get free samples for some products, you only need to pay the shipping cost or arrange a courier to us and take the samples. You can send us your product specifications and requests, we will manufacture the products according to your requests.
Q9: How long does it take to the goods arrived?
A: It is Depending on your location.
For small order, please expect 5-7 days by UPS Express.
For mass order, please allow 5-8 days by Air, 20-35 days by Sea.
Q10: How do you treat a quality complaint?
A: First of all, our QC department will do a strict examination of our export products by HPLC, UV, GC, TLC and so on in order to reduce the quality problem to near zero. If there is a quality problem caused by us, we will send you free goods for replacement or refund your loss.
Q11: How to contact us?
A: You can choose products which your are interested and send inquiry to us. You can also contact with us by wechat,whatsapp or dial a call, you will get a quick reply.