Q1: How to find a Packing machine suitable for my product? Tell us about your product details and packing requirements. 1. What kind of product? 2. Production size or bag/sachet/pouch size of you need for the product packing ( the length, width).
3. The weigh of each pack you need.
4. You requirement for the machines and the bag type.
Q2: Are you a real factory/manufacturer?
A:Of course. Our factory is inspected by third party. We much welcome you to visit us and free to pick you up form hotel. You don't have time? We can use live video and you can visit us on line.
Q3: Is engineer available to serve oversea?
A:Yes, we can send engineers to your factory but all the fee will be on buyers. In order to save your cost, we will send you a video of full details machine installation and assist you till the end.
Q4. How can we make sure about the machine quality after placing the order?
A:Before delivery, we will running half hour of the machine to checking the stability and sending you the testing video until you sastisfy. We will setting all the parameters well. And also you can arrange for quality checking by yourself or by your contacts in China.
Q5. We are afraid you won't send us the machine after we send you the money?
A:We have our business license and certificate. And it is available for us to use alibaba trade assurance service, protect your money, machine qulaity and delivery are guaranted.
Q6: What is the warranty period for your machine?
A: 5 years free warranty.
Q7: Do you have manual or operation video for us to know more about the machine?
A: Yes, not only manual or operation video, 3D drawing also available to make as per your design,also the video we can make of
testing the material from our packaging machine if your packing goods easier for us to find from our local market.
Q8: How can I trust you for the first time business ?
A: if you don't trust us, then we can use Alibaba trade assurance service, guarantee your money, and guarantee your machine's
on-time delivery and machine quality.
Q9: Is engineer available to serve oversea?
A: Yes, but the travel fee is paid by you. So actually to save your cost, we will send you a video of full details machine
installation and assist you till the end.
Q10: How can we make sure about the machine quality after we put the order?
A: Before delivery, we will run the machine for half an hour - 1 hour to ensure that the machine is OK. And we will send you the
pictures and videos for you to check the quality, and also you can arrange for quality checking by yourself or by your contacts in
China.