Q1. Who are we?
A: We are based in Guangdong, China, start from 2009,sell to North America(68.00%),Western Europe(15.00%),Eastern Europe(10.00%),Southeast Asia(5.00%),South America(2.00%), There are total about 300 people in our office.
Q2. How can we guarantee quality?
A: Always a pre-production sample before mass production; Always final Inspection before shipment.
Q3. Why should you buy from us not from other suppliers?
A: The Chinese factory that manufacture led grow light from 2009, Self-designed popular brand-MarsHydro; Warehouse &service center in the US, UK, DE, AU, CA, RU; Accept OEM/Customized, CE/RoHs/ETL/UL/DLC.
Q4. What services can we provide?
A: Accepted Delivery Terms: EXW, FOB, CIF.
Accepted Payment Currency: USD, GBP, EUR, CAD, AUD,JPY, HKD.
Accepted Payment Type: T/T, Credit Card, PayPal, Western Union.
Language Spoken: English, German, French, Spanish, Italian, Japanese, Russian.
Q5: Can you send me a free sample or Can I have a sample order for grow tent?
A: Yes, We welcome your sample order, and we’re also willing to send you a free sample to check our quality. You just need to show your real grow journal to help our other customers to know more about it.
Q6: How long will it take to get my packages?
A: We will arrange shipment in 24 business hours with 3-5 business days fast shipping method if stock is available.
Q7: Can I cutomize my own Logo/Design/Spectrum?
A: Yes, you can, please email us or contact us via platform to confirm more details.
Q8: We have a commercial project, can you help us to offer a solution?
A: Yes, please show us more detail about your project, we will give you a good solution.
Q9: What shipping methods do you use?
A: AU Post or Direct Freight for shipments within Australia, UPS and Fedex for shipments within United States, Yodel for the United Kingdom, etc. As to international shipping from China, the lights will be shipped via Fedex, UPS, DHL, EMS, etc. If you would like to specify a shipping method or carrier, please let us know and we are pleased to arrange it for you.