Q: I am a novice foreign trade, how to finish an order?
A: First of all, you can contact us by email sales1@celion.cn. our professional staff will give you answer any questions, or, you can direct online order according to their own requirements.
Q: What's the order process?
A: Submit design(you) ? submit quotation(me) ? confirm to order and pay mould cost (you) > Create artwork (me)> Approval (you) > full payment or a half payment(you) > Production + Shipping after full payment (me)
Q: Can I get a product sample?
A: Yes, of course. We will make sample after you paid set up cost. And we will take picture for your check. If you need physical sample, we will send you by freight ollect.
Q: I'd like to know the specific delivery process.
A: We will provide you tracking number at the time of shipping. It could be following on internet.
Q: I need some very urgent, how fast you can produce it?
A: For most items, it will need only 4-7 days when in a rush. Depending on your item, we will check schedule and get a fastest production time for you.
Q: I received, but it's wrong, how could I do?
A: If you provide wrong info and cofirmed wrong artwork or production plan, then sorry you will afford to re-make them.If we made products wrong with our artwork or production plan, we'll re- make for you freely.es here.