Q1: What is the advantage about your company ?A1: Suncha started in 1995, focusing on 25 years, is the supplier of Olympic chopsticks, World Expo chopsticks, G20 chopsticks, the company has a professional team and professional production line.
Q2: I'd like to disinfect it. Can I cook it directly with boiling water?
A2: It is not recommended to use boiling water or hot log chopsticks disinfection, will destroy the log structure, so that the chopsticks use period is greatly shortened, the first use of chopsticks, it is recommended to use salt warm water or cold water soak for 10 minutes or so, and then wash with detergent can!
Q3: Why are the lines and colors different?
A3: Wood comes from nature, there will be different color, grain, unlike artificial can - like, wood has its own texture, not only different texture will also have color difference, grain and color are different shades belong to the normal phenomenon of natural growth.
Q4: Why chopsticks may have slight fade when used for the first time?
A4: Because there is no paint on the surface of the log chopsticks, the original color of the wood will seep out a little when the chopsticks are soaked for the first time. This is a normal phenomenon. This is the color of the wood itself, just like when we wash the green vegetables, the water will turn blue! The water becomes very black when washing rice.
Q5: Why is chopping board bought to come back did not use craze?
A5: The reason for the chopping board cracking is that it is too dry, which causes the internal stress of the wood to change and thus produces cracking.
Q6: Why is chopping board oil invaded after bubble still craze?
A6: The role of oil infusing foam is to make the wood quality more resistant to decay, wood cutting board organization becomes more toughness, lubrication cutting board, in too dry environment, in the cutting board oil can not meet the situation will also crack.
Q7: New chopping board should pay attention to the problem
A7: New chopping board first do not stand up, first flat; Observe the water shortage of the cutting board, try not to let the cutting board water shortage, if the kitchen environment is relatively dry, with a special towel after the wet water cover the cutting board, if it is still quickly dry, put it under the faucet with water droplets to keep wet.
Q8: Answering questions about after-sales service
A8:1) Please be sure to open the box when you receive it, check it in good condition and sign for it. If the package is damaged, please sign for it directly Refuse to contact customer service processing.
2)the premise of the return is not opened, does not affect the secondary sales
Note: because the manufacturer may change the product package, place of origin or some accessories without any prior notice, the company cannot guarantee that the goods received by the customer are the same as the picture, place of origin and description of the accessories, but can only guarantee that the goods are the original products! And to ensure that the same mainstream new products on the market at the time. If the mall did not update in time, please understand.
Q9: Logistics
A9: 1)Delivery time: non-customized product delivery time: 7-15 days; The delivery time of customized products shall be confirmed by communication with customer service.
3)Delivery method: orders less than $5000 can be delivered conveniently, and orders greater than $5000 can be delivered through a Datong agent or self-operated export mode
Q10: Custom instructions
A10:1) Please consult customer service for customized products. The message is invalid
2)Once the product is customized, it is a personal exclusive product, and it will not be returned or replaced unless it is of quality problem
3) The page customization effect is for reference only, please take the actual goods as the criterion
4)Due to natural wood production, manual measurement, size, texture, etc. There will be some errors, please understand
PS: Our custom-made products are subject to customer consultation. (As the custom service is free and free of charge for the store, the warehouse needs to make a sample design, so due to the customization of the reason for delivery delay, the seller does not assume the responsibility for delayed delivery, the buyer orders that agreed to exempt the seller responsibility, mind carefully shot!)