A: Data sheet will be provided to dear you. Our sales engineer will be
answering your questions any time.
Q2: If there is LED failure, how can you support?
A: Clients provide us with pictures of the failed products or the samples rejected And give a test report, our engineers of after sale team will analyze the failure reasons.If the failure was caused by us, we will compensate with qualified replacement as fast as we could!
Q3: Are you manufacturer or trade company?
A: Tianyou is a professional manufacturer focusing on LED lamp beads and LED strip light since 2010
Q4: What about the lead time? How do you ship the goods and how long does it take to arrive?
A: It depends on the order quantity. Generally the lead time should be 7-10 working days.We usually ship by DHL, UPS, FedEx or TNT. It usually takes 2-6 working days to arrive.Airline and sea shipping also are optional.
Q5: What payment method do you accept?
A: Preferably, Alibaba's credit guarantee platform deals. But T/T, Paypal, Western Union and others more are also acceptable.