1. Will COVID affect the campaign? So far COVID-19 has had zero impact on production. Our overseas production facility is working in
full force. We don't foresee any delays due to the coronavirus.
2. Will the production models be exactly like the ones pictured?
No. We have a few tweaks to make and reserve the right to make modifications. We've already made some upgrades based on feedback from thousands of backers.
3. Is there a warranty?
Yes! We use high-quality components and are in this for the long run. If you need any support at all you can reach our support team by email. All Fipow products are protected by a one year warranty.
4. How much does it weigh?
It is both lighter and smaller than competition with similar capacity. In the current configuration, It weighs in at around 37lbs.
5. Can I take the it on a plane?
No. Under FAA regulations you are not allowed to take any battery exceeding 100Wh on a plane.
6. How frequently do I need to use or charge the device?
We recommend that you recharge it at least once every six months. If user charges to 100%, unit can be placed in storage for 1 year in normal temperature environment.
7. Is there any water resistance?
Very light rain and other similar amounts of water won't affect our portable power station , but be sure not to expose to heavy rain or water for safety reasons.