1. Are you a manufacturer or a trading company?
A: We have our own factory for more than 12 years and 3 kinds of in-depth cooperation factories (stainless steel/plastic/silicon kitchen products).
2. Can I customize the packaging and logo? Can you provide OEM or ODM services?
Answer: Usually the minimum order quantity is 1000 pieces. You can send your logo and packaging design to us for production via ADR or Adobe Illustrator files. We are good at OEM/ODM service orders for 10 years.
ODM service: If you need ODM service and then need to provide your product design and ideas, then our R&D department will help you get back to you within 3-5 working days.
3. Can I get samples? How long is the sample lead time?
Answer: Yes. If you need to confirm the sample quality before ordering, we can provide support. While you help complete the sample and freight payment, we will ship it to you within 1-3 working days.
4. What is the minimum order quantity for your products?
Answer: Our RTS (ready to ship) products usually have a minimum order quantity of 1 box. The minimum order quantity for customized products is usually 1000 pieces.
5. How long is the warranty period of your products?
A: All our products have a 1-year quality guarantee.
6. What is your payment term?
A: T/T, Alipay or Alibaba trade guarantee payment will give priority to protecting the security of both.
7. What is the delivery time for RTS orders or customized orders?
Answer: For RTS orders, we will ship them to you within 7-15 working days, and we will confirm your full payment. The customized order will depend on the details you request. It takes at least 15-35 working days.