1.Q: How quickly can you ship ?
A: Form stock itmes, usually we can ship whithin 5 days after payment. If you want to add your logo on our products, it would be 10 business day after checking all design.
2.Q:Can I custom my own tags and logo?
A: Sure. We offer customized service, Not only the tags and logo, but also the design and packing can as you request.
3.Q:What about the MOQ?
A: We can do very small quantity for 500 pcs or 1000 pcs if you are a professional purchaser or specialize in plush toys. We hope there will be a bigger order coming.And no MOQ for old customers.
4.Q:What's your return policy?
A: Before shipping out, we are strictly with goods inspection, if lack of quantity or have any broken in apparel, we will
compensate customers. Because of Internation shipping cost too high, no allowing returning, please noted before you place orders.5.Q: What is your best price for this ?
A: Usually for price, it is based on specific designs and purchasing quantity, rough quotation will be estimated from picture,
and we will have exact price after sample making.
6.Q: What about sample time &sample fee?
A: Lead time is 5-7 working days, USD50-150/style.Will take responsibility for the sample until been consider satisfied. Sample fee could be refunded when the trade value reaches USD8,000.
7.Q: What is the delivery time?
A: 25-35 Days after the advance deposit and sample confirmed, to be negotiated according to the final quantity. Urgent order is acceptable for higher price..
8.Q: How can I know the quality before getting the goods if i don’t have the third-party inspection?
A: We will send samples before mass production and we will take photos for confirmation when the goods ready. Also we will be responsible for those damaged goods which may caused by transportation.
9.Q: What certificates can you pass?
A:The products of our company have been granted “CE””IAF” and “TUV” certificate and the company has been passed the NF MARK. We could check if other certificates could be passed as been required.