Q1:You are factory or trading company? A: We are factory. Q2. Can I have a sample order for Keychain? A: Yes, we welcome sample order to test and check quality. Q3. What about the lead time? A:Sample needs 5-7 days, mass production time needs 1-2 weeks for order quantity more than Q4. Do you have any MOQ limit for keychain? A: Mostly no MOQ. Q5. How do you ship the goods and how long does it take to arrive? A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional. Q6. How to proceed an order for keychain? A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production. Q7. Is it OK to print my logo on keychain product? A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample. Q8: How to deal with the faulty? A: Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Q9: What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made? A: Artigifts has been in business since 2007. We do not only believe that our job consists in making good products but also building strong and long-term relationship with our customers. Our reputation among customers and their satisfaction are the main reasons for our success.
