Q:How do I know whether this kit will be suitable for my bike?
A:The kit will only suitable for the bike ≥27.5inch
(The upper area of downtube shall have a motion range of 390mm in length and 160mm In height for battery installation)
Q:Can I buy the battery from other seller to match the motor to use?
A:This new version M325&M625 Motor only suitable for BAFANG 50.4V Battery,If you use other type battery,it will not suilable.
Q: Custom Duties:
A: We have US/EU/AU/UK warehouse,The above countries do not need duties.If ship from China, there may be duties.
Q: Color Difference:
A: The pictures showing at our store are taken based on the true products .Because of different monitor and brightness,there may exist normal tiny colour difference,please donnot leave a bad feedback or return goods to us without contacting us.
Q: Delivery Time:
A: If products still in Transit ,and your deliver time is going to expire ,kindly contact us ,and we will extend delivery time for
you .and if products is lost in transit ,kindly contact us we will make full refund or resend the same products to you soonest.
Q: Feedback:
A:Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services If you have any problems with our items or services,please feel free to contact us before you leave negative feedback.
Q: Defective Products:
A: Please do not sign on shipping bill if products is defective , it is shipping company's responsibility, please take photo for
us and we will make refund to you.
Q: Return Policy:
A:We accept a return on products.Customers have the right to apply for return within 7 days after the receipt.To be eligible for a return, customers must receive the product in 100% new, Re-sellable condition.Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way.The merchandise must arrive complete, including warranty cards,manuals, accessories, promotional material, and in the original packaging.Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAU’s warehouses. We will finish the inspection within 5 days after receipt of the product.If the returned products are not in original condition according to Clause,we will refuse a refund.If the returned products are in original condition according to Clause, we will agree to refund the paid amount.
Q: How can I change something of the packaging list?
A: You can remark your requirement while order or send the message to us, then we'll change for free to you.