1Q:Can I get samples free of charge before buying?
A:We welcome you to buy all kinds of products. Customers need to pay the product fee and freight for the samples before placing the order. After placing the order, the sample fee will be returned to the customer.
2Q:Do you have quality assurance for your products? How long is the guarantee period?
A:Of course, we offer 2 years warranty.
3Q:I'd like to know the payment way.
A:Basically, the payment way is T/T or irrevocable L/C at sight.(TT. TT80% in advance for deposit. then we arrange mass production, you can pay TT80% balance against the copy of B/L.
4Q:May I have my trademark printed on your product?
A:Certainly.we provide ODM & OEM services, including products and carton printing of your trademark.
5Q:I'd like to know how long the delivery time will take.
A:(The standard sample time is 7 working days. After the transaction, it takes 25-45 working days to produce standard products from the date when the deposit arrives. Other special products are subject to the date of negotiation.
6Q:How do you ship the goods? How long will it take for the goods to arrive?
A:Mass production products usually ship by ocean, takes 25-45 days to arrive the port. Small amount products ship by express like DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline is also optional.
7Q:Can I get Discount from buying your goods?
A:We price according to the order quantity. The more the quantity, the lower the price, the discount for the old customers.
8Q:How to deal with after sales problems?
A:First of all, our products are under strict quality control, and the failure rate is less than 0.2%. When the product fails, we
will send you a small batch of parts replacement or repair until the problem is solved.
9Q:What is the transaction process?
A:The first step, the customer understands the product preliminary inquiry according to the website;
The second step is to understand the specific product price in detail;
The third step is to conclude the transaction and pay the deposit;
The fourth step is to arrange the delivery and arrival time;
The fifth step is to pay the balance and wait for the goods to be received.