Q1:What is your product sales policy? A:We support small Qtys, mixed batch, OEM customization and customized Logo&Brand.Thank you.
Q2:What's your lead time?
A:Normally, small Qtys 7-15days from the deposit date,but customized items should be further discussed.Thank you.
Q3:What is your logistics service and price?
A:We have flexible logistics channels including sea,air,land to meet your shipping requirements.The price shown on the platform is the logistics price of the MOQ, after placing the online orders,kind please contact customer service to modify the freight chargers.Thank you.
Q4:What kinds of material do you have?
A:We can provide different kinds of material,such as bone China,ceramic,porcelain and stoneware so on. .Thank you.
Q5:What is your package?
A:All kinds of different export packages are available,such as bulk pack,brown box pack,window box pack,color box pack,PVC box pack,polyfoam pack,pallet pack,etc.We can also do the packing as per your requirement.
Q6:What is your after-sales service?
A1:As the ceramic is fragile, in order to prevent malicious return, if there is any damage, please be sure to contact us within 12hours of receiving the goods, and provide photos, If it is true, we will send it to you for free in the next order. Please rest assured to purchase.
A2:Hand-made ceramic is safe,beautiful,high temperature resistance,but because it is hand-made,there small flaws is allowed,does not affect the normal use,is not a product quality problems.