1. We normally offer 1 year warranty for our products from delivery time.
2. We will offer some rate of spare parts with mass products according to different products.
3. Within 1 year warranty time, we will offer extra free spare parts for broken products under correct use. Spare parts will be
sent by customer’s container or express freight, and we will afford freight charge.
4. We can help to train customer’s after service colleague at our factory or come to customer’s company for emergency events.
5. After 1 year warranty time, we will charge the spare parts at cost price. Freight cost paid by customer.
6. Warranty time and other after service details can be adjusted by detailed order terms reached by each other.
FAQ
Q1: Is Innohealthcare a real factory？
A: Yes, Innohealthcare is a real factory located in Ningbo.
Q2: Innohealthcare is a young company, how can trust you?
A: Yes, we are a young factory started from 2015. In fact, our R&D engineers, Production executives, QC managements, Sales teams have 5 to 10 years of experience in the industry. Now Innohealthcare is top brand in China’s health markets and its products are proudly shown in many countries all over the world especially in Korea and Japan, who are known as most professional and strict customers on massage products.
Q3: How about the function of Innohealthcare’s products?
A: Innohealthcare has a strategic cooperation with Chinese CTM Institute. Innohealthcare’s product will be strictly checked by the medical authorities from R&D stage to make sure that the product will have a real effect on people’s health. We will also consider different characters of different countries to make our products fit different racial consumers by modifying the products’ hardware and software.
Q4: How about the quality of Innohealthcare’s products?
A: All of Innohealthcare’s products must pass strict technical checking and some period of small market usage test before mass production. For mass production products, we follow 100% QC checking policy to make sure that each piece of Innohealthcare’s products are under good situation.
Q5: What we can get more from Innohealth?
A: Innohealth is a leading brand in China’s market and has more than 80 core sales agents. We can share our sales and
training materials with our customer, from shop decoration design, promotion methods, to TV shopping videos, and etc. We are open and glad to have a deep communication with our partners.
Q6: May I be Innohealthcare’s sole agent?
A: Innohealthcare strictly follows the policy that one product for one customer in one market. We will try our best to protect
our customer’s interests. So our customer can be rest assured that if they order Innohealthcare’s product, Innohealthcare will not sell the same product in the same market. For sole agency, please contact the salesman for detailed information.
