15km / h, 35km / h, 45km / h
You control the speed with one key according to the different road surface conditions, which makes driving electric scooter more
comfortable and riding more security
12 Inch honeycomb tire （Font&Rear)
Strong Grip, Wear-resisting and Safe. It's Suitable for Different Kinds of Roads.
honeycomb tire and non-slip 12 inch wheel, Robust, wear-resistant and safe handle. It is suitable for different types of roads.
LED Headlight
2.5W LED lights allows for a longer rangeof sight while saving 40% more energythan standard lights, make electric scooters safer at night.
5L storage box
Convinient riding can store food, water, and everything you want.
Rear Shock Absorption
Safer and more comfortable off-road riding
Fornt Shock Absorption
Safer and more comfortable off-road riding
Smart APP
Keep up with the status of electric Scooter
9-inch Spacious Platform
The X12 leverages a widened 23" x 9" platform design that can accommodate up to two people at the same time. Anti-slippery design with increased contact friction for rider safety.
Big Electric Scooter
Most important thing is that we have our own USA warehouse, ensure free and quick shipping for you
Our Advantages
Manufacturing Technique
Go sell with us
R&D Professionals And Skilled Engineers
Our team of R&D professionals meticulously analyze trends in consumer behavior to ensure that our products always meet the market demand. Once an idea for a product is identified, our highly skilled engineers use innovative methods to bring product conceptions to mass production.
Strict Quality Control
In order to produce products of great quality, we follow strict quality control guidelines throughout the entire manufacturing process. We routinely preform raw material inspections, production inspections, and before-shipment product tests.
Industry Leading Marketing Support
Gain access to the industry’s most powerful media resources around the world, we provide localized marketing plans for our retail and distribution partners across the globe.
Guaranteed Customer Service Support
Our customer service agents are professional, reliable, and responsive to all types of after-sale inquiries.
In-House Manufacturing
We own a 50000m² factory which employees over 500 staff that are skilled in the production of high-performance electronics. In-house manufacturing allows us to better work with our retail and distribution partners to best customize our products for local markets.
Grow Your Business With US
We have already served many great distributors and retailers; and we are ready to plan, design,and deliver great products perfect for your business.
After-sales Policy
Warranty Info
Our provides a reliable warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.
Each dealer is under contractual obligation to offer a warranty certificate. If your product has a warranty related issue, you must retain the original purchase receipt, your Limited Warranty, and eligible warranty claims to verify your warranty eligibility.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Chaohong authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
Process:
● Buyer must provide sufficient proof of purchase.
● must document what happens when buyers troubleshoot the product.
● The defective item’s serial number and/or visible proof depicting the defect are required.
● It may be necessary to return an item for quality inspection.
● For defective items that needs to have returned, warranties on those replacements are voided if the wrong item is returned to Our Warehouse or if the defective item is not returned.
● You must include your defective Product within the original packaging or dealers’ approved packaging.
Valid proof of purchase:
● Order number from online purchases made through Chaohong authorized resellers.
● Purchase receipt, your Limited Warranty, and eligible warranty claims.
● Dated sales receipt from an authorized reseller that shows a description of the product along with its price.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to). Warranty claims for product defects expire their original warranty timeframe after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe warranty claim request period, whichever is longer.
THE WARRANTY SHALL BE VOID AND ALL RIGHTS FROM IT SHALL BE LOST IN THE FOLLOWING SITUATIONS:
●The product hasn’t been commercialized by Chaohong or any of its authorized dealers.
●The product was modified or repaired by unauthorized technicians or/and by using faulty, modified, or unoriginal equipment / accessories.
●The product has suffered accidents or damages caused by external factors, atmospheric conditions or any other such events.
●The faults are caused by dirt, impurities, water, foreign bodies, etc., where applicable.
●The product was used in the rain and/or driven through a body of water with a depth bigger than 4 cm.
●Product or parts identification series / codes / marks etc. that are deleted / illegible, marking or embossment crafted, made for various purposes Spare parts or original pars show dents, mechanical shock, thermal or other fractures, cracks, etc. not attributable to them.
●Damage and defects due to improper handling and transport made by the buyer.
●Changes to the original condition of the product by natural influences (corrosion, condensation, etc.) due to improper storage conditions.
●The product has not been used according to the conditions of the user manual. – link Product’s faults are caused by vandalism or similar causes.
●The warranty duration has expired.
Support:
For technical support please contact us .
If you can’t get in touch with the reseller from where you bought the scooter, you can contact us directly.
FAQ
1.Q:can you accept OEM?
A:Yes, we can.
2.Q:What is your MOQ?
A:MOQ is 100 units. We are glad to offer sample.
3.Q:When can you deliver products?
A:We can deliver in 2-9 working days. It depends on your quantity.
4.: Q: Do you have design patent?
A: Yes. Our all products are R&D by ourselves and applied for patents.
We have our own unique selling points to distinguish us from others.
5.Q: How long is your warranty period?
A: One year. If is our problem,we will provide new spare parts and guide you to repair by video.
6. Q: How about your R&D capability and factory scale?
A: We have a strong 20 engineers R&D team and launch 2 new models every 6 months.
Our production workshop 7000 square meters,capacity can reach 1000-1500 units per day.
