Q: Factory or trading company?
A: We are a BSCI audited factory with ISO13485 approved, we provide OEM/ODM and wholesale services.
Q: How to order?
A: The most easy way is that you order directly on our website .
* 1. send order list (models, quantities, colors and other special requirements) to our sales team by alibaba enquiry, TM,
MSN, SKYPE, Whatsapp, Email etc, reply will be got within 12 hours.
* 2. proforma invoice will be released for your confirmation.
* 3. production and shipment will be arranged after payment made, lead-time around 1-3 working days for sample order, 7-15 working days for bulk order. OEM order takes 10-25 days after sample confirmed.
* 4. tracking number will be provided once available.
Q: Can we OEM or Customize Logo?
A: Yes, custom logo/color/packaging/label MOQ is differ from detailed requirements.
Q: How much for shipping?
A: Shipping cost is determined by weight or volume of goods as well as destination.
Q: What is the shipping way?
A: Express, air freight, sea freight. Per your needed.
Q: How to package your products?
A: Normally we will use our standard box. If you have specification on your products, as OEM, we can do as your request.
Q: How is your after-sale service?
A: * Sales team will follow up the shipment status until you received.
* Warranty provided: 3 months for atomizer/battery, 6 months for accessories from the shipping date.
* If any default, pls provide video or clear picture, replacement will be resent accordingly.