Q1. Why choose us?
-->We are ECOVACS robot vacuum cleaner supplier. As a gold supplier ,we have a good reputation on our customers because of the premium quality , moderate price and good service .
Q2. You are factory or trading company?
--> we are factory, and welcome you will visit our factory when you are available.
Q3. What is the Minimum Order Quantity?
-->MOQ: Most of products are 10 pieces, some models 100 pieces, customized order 1000 pieces.
Q4. What is your shipping way?
-->We usually ship it via DHL/UPS/Fedex/TNT/Aramex. If you have big quantity, you can choose air freight or Sea shipment.
Q5. What is your payment?
-->T/T wire bank transfer,West Union,Moneygram, Paypal, Payoneer, Escrow.
Q6. Can I take a sample for quality check?
-->Yes. We offer free sample, and clients are responsible for the shipping cost.
Q7. Can you put my brand name(LOGO)on the products?
-->Yes,We can do laser print and silk print effect.
Q8. Do you accept OEM or ODM order?
-->Yes for sure. If you have products graphic design, we can make new mold to produce your products.
If you don't have graphic design, we can further discuss details to make it out, we have experience designers.
Q9. Can you ship the goods to my agent or shipping forwarder in China ?
-->Yes, we can, just tell us your code in your agent or forwarder side, also tell us your agent or forwarder address and contact details.
Q10. Can you ship my goods to Amazon FBA warehouse ?
-->Sure we can, please send us the SKU label and Amazon outside Carton labels.
Q11. How can you solve the problem if we receive the defective goods.
-->Send us the pictures or video first time, we will send free replacement goods for you