1. Q: What are your terms of packing? A: Generally, Packaging with foam and makar carton for ebike motors which is suitable for shipping container.
2. Q. What is your terms of payment ?
A: T/T 30% as deposit, and 70% before delivery. 100% for sample.We'll show you the photos or video of the products and packages before you pay the balance. Or you can come to have a check of it.
3. Q: Do you test all your goods before delivery?
A: Yes, all products will be tested before delivery.
4. Q: Could you print customer’s logo and information on motors?
A:Yes, OEM and ODM is available for ebike motor.
5. Q: Do you accept sample order?
A:Yes, Sample order is available and sample delivery by express such as FedEx, DHL.
6. Q: How long is your lead time ?
A:Sample order for e-bike motor is within 15 working days Sample order for E-bike conversion kit is about 25-30 working days
7. Q: How to confirm the conversion kit fit my bicycle?
The conversion was designed to fit 90% of the bicycles, and you can check your bicycle fork(the two metal pieces that attach the wheel to the bicycle) to be sure.
8. Q: How do you make our business long-term and good relationship?
A: First we keep excellent quality, thoughtful after-sales service and competitive price to ensure our customers’benefit;Second we respect each customer. We sincerely do business and make friends with them.
9. Q: Can we have a recheck of products before delivery?
A:Yes, you can let your friends or yourself come to our company to check of it. Welcome to visit our company
10.Q:How do you guarantee the quality of the products?
Our factory with complete after-sale service system. We promise 2 years' warranty. First year, exchanging products for free and second year, maintenance free. You only need to do is pay the freight.