Q1:I have received the goods, but the goods are damaged due to transportation problems. What should I do?
Please send us photos of damaged goods as soon as possible, and our after-sales team will solve the problem for you.
Q2:The package shows that it was delivered properly, I did not receive my package, what should I do if the package is lost?
First of all, after you place an order, we recommend that you track the package once a day to get a general understanding of the progress of the package. Customers usually pay attention to the progress of the package in the early stage, but the logistics information in the early stage is often not updated in time. In fact, the most important thing is the progress of the package in the later stage. Especially when the package is about to be delivered. Proactively contact the courier when the package is about to be delivered. Avoid loss of packages. Usually the lost package is delivered by a courier but taken away by someone else.
Once the package is lost: 1. Contact the local police to help you investigate and check who took your package. 2. Contact the courier and ask carefully where he left it. If you cannot contact the courier, please contact the seller and let the seller contact the logistics company for you to obtain the information of the courier. Help you contact the courier as soon as possible.
Q3:Why haven't I received my package?
The transportation time given by the logistics company is usually accurate, but sometimes due to the epidemic or some force majeure factors, the flight delays or the reduction of the flights to your country, the goods may wait for their order to board the plane, please Understand the impact of force majeure on the package.
Q4: I am very happy to receive the goods. Thank you for the seller’s service. How can I express my gratitude?
Write your comments and take photos and upload the pictures you tried on below the product, we will be very honored, thank you for your recognition of our work.
