About Feedback: 1. We rely on our reputation and customer satisfaction to succeed. your feedback is extremely important to us.
5 Stars feed back to us if you are satisfied with our goods and service plkease.
2. We care about our value customers, and will always do our best to help you. '
3. Please give us the opportunity to resolve problem before leaving any negative feedback or opening any dispute . We
understand the concerns and frustration you may have, and will do our best to solve the issues.
About Taxes Customs And Duties1. Import duties,taxes and charges are not included,the buyer should check with your local customs office about the additional costs.2.Some countries customs may charge taxes for importing goods from another country,such as import duty,value added tax,purchase tax, customs clearance fee ect.3. Buyer as an importer,should pay the costs if needed, buyer can not concel the auction or request a refund or resend the goods under this situation. 4. we will try our best to help our buyers to minize the risk of paying taxes.eg, write the item as a sample.a gift or lower the value.but we will not bear any responsibility if there is any problem caused by this.
Other Policies:
1.. All email will be answered within 24~48 hours, if you do not receive our reply, please kindly resend your message and we will reply to you as soon as possible.we care about our customer, pls feel free to contact us, thank you!
2. We are not responsible for any custom duty or tax since our price do not include this charge.
If shipping by DHL some Remote Areas not include RAS ( DHL Service Charges in Remote Areas) fee. It is the buyer's
responsibility to pay RAS fee. We are not responsible for any RAS fee since our price do not include this charge.
If you come from Brazil, Argentina or Chile, please tell us your TAX ID. Otherwise the product can't be shipped.
TAX ID name:
Chile: RUT NUMBER Brazil: CPF NUMBER Argentina: CUIT NUMBER
Russian: Full name (name and passport information) in Russian and TIN number
FAQ
Q1.Why the car radio can't turn on ?
1>Please check the Voltage of car radio :DC 12V
2>When you test this car radio,you can combine the red and yellow wires and connect them to the positive side of the power supply.Black line to negative power supply.
3>Replace the same type of insurance to test the car radio.
Note:Mustt use our power cables to connect the radio,it is can not insert the original car plug directly into our machine.
Q2.Why the car radio will show "No Signal" when we reversing?
1>Please check if the camera's wire is properly connected to the car radio.
2>Note:The video port of rear camera must insert the "CAMIN" port of car radio.
Q3.Why does the camera display "!" and "Can't watch video while driving" when I use USB to watch videos?
1> Please turn off the "Video Warning" function in the settings,then will be OK.
Q4.Why the car radio will show time after we turn off this?
1>That time clock is a function for the car radio ,that can't be removed.In fact that car radio had been turn off,it save the time are more convenience for people to see,
2>If you don't need this,you need to unplug the power positive and negative.
Q5.Why haven't sound in car radio when playing the music?
1>When you are not using our original audio cable, please check if your audio cable is suitable for our radio.
2>Please check if there is any collision between the lines.
3.>If the line is connected, there will be no sound when the speaker cable touches the speaker cable.There is no sound too when the power cord touches the speaker cable.
4>If no use,please use a single speaker to connect a group of audio cables to test the car radio. The four speaker
cables are connected separately to see if there is any sound.
Q6.Why can't search FM?
1> No radio antenna inserted.
2> Please check if the radio antenna is plugged in. Please insert more antennas several times to make it well contacted.
3>The signal of your location is not good. Please go to a better place to test again.
4>The radio antenna on the car is broken/no effect; please replace the radio antenna and test again;
Company Profile
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Our Company
Shenzhen Hengmao Electronics Co., Ltd.is a professional manufacturer of car Automotive electronics.Like:car stereo,car audio and video player, car radio, car monitor,parking sensor, car camera, car MP5 player, gps navigation, car Android radio, car bracketand chargers and so on. Its factory has established the complete production system from raw materials to finished products. We had via ISO 9001 qulaity management system certification and CE,ROHS certification.
Hengmao not only promote our product, also emphasize on providing professional technique and good service. Customer’s satisfaction and prompt delivery are two points that never change. Good reputation is our strong backbone. Because of this, we maintain our reputation with excellent quality and prompt delivery service. We sincerely hope, we have a long-term cooperation with mutual benefits; the common benefits between us can reach the biggest intersection. Hengmao has a skilled responsible and committed team work who will ensure your requirements will be met promptly and fully. Please contact us for your cooperation!
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