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Q1. Are you a factory or trading company?
Of course ,We are a professional woodworking machine factory. We also have four wholly-owned subsidiary factories as production base in north & south of China. We near Qingdao Port.
Q2.Can you do OEM?
Yes,OEM is available! Smaller quantity for customized service!
Q3.Do you have the manual of machine?
Yes, we have. We have many kind of for woodworking machine, please as soon as possible contact me. Let us take the best service for you.
Q4.If we don’t know how to use the machine, can you teach us?
Yes, we will. If you come to China, we will offer you free training until you can use machine freely. And if you are busy, we will have the special engineer to your country,but you need to bear some fee,like tickets, hotel and meal.
Q5.How about your after-sales service?
We offer you 24 hours service phone, Skype, 10 hours with mall.
Q6.How about your guarantee period?
One year, during this period, if you have any question we will solve it for free, And some parts for free change, if it breaks down.
Q7.What is your payment term?
Commonly 30% deposit by T/T, the balance payment before shippment by T/T.
Q8. What’s the delivery time?
Within 10-20days for a 40HQ.
Q9. How is your quality?
100% new materials are guaranteed. Machine have passed ISO Certificates.
Q10.How to contact you for buying?
Direct Inquiry have discount, Send online massage on Alibaba
Q11.How can i buy this machine from you?(easy and flexible)
1.Consult us about this product on line or by-email.
2.Negotiate and confirm the shipping,payment methods and other terms.
3.Send you the proforma invoice and confirm your order.
4.Make the payment according to the method put on proforma invoice.
5.We prepare for your order in terms of the proforma invoice after confirming your full payment. And arrange the production