Our Service & FAQ
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FAQ
1. Are you manufacturer or trading company?
We are manufacturer with 35 years experience on machines. HENGJU machines were exported to more than 20 countries, supplying full technical support and solutions, timely and professional service.
2. How do you assistant to install the machine on worksite?
We are experienced on turn-key project, engineer and technicians will assistant client on construction, installation, commissioning.
3. How can I get spare parts for replacement in other countries?
Wearing parts like blades, it is necessary to buy with machine, other parts in stock could be delivery out by express if urgent or by sea within 5days.
4. Can I use mark machine with different logo and color?
Yes, please confirm details with sales.
5. Can your customers test the machines?
Before the machines or production line leaving factory, we test machine for client with free of charge.
6. What will we do if we have problems in machine working after we buy the machine?
Luodate has people special for after-sale service, if customers outside China have problems when machine working, just feel free to send us the picture or video to show us, we will give you solutions in 24hours.
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