1. Are you a manufacturer?
----Yes, we are the manufacturer of safety shoes. We also have more than 10 years of experience of exporting shoes to foreign market.2.What is your MOQ ?
----This shoes MOQ is 24 pairs with mixed size.
3.Can I ask one pair samples before place order?
----Yes, we can send you one piece sample for free as your quality check, but customer need to pay courier cost by themselves, such as DHL, TNT, Fedex, EMS etc.
4.Do you have CE certificate ,we need it to clear custom?
----No,we have the brand--ROCKROOSTER which is the global remark of safety shoes.
5.What is your payment, how can we pay you ?
----Our company can accept both T/T payment. If you have any other payment requirements, please leave message or contact our online salesman directly.
6. What is the warranty policy?
----North American Orders. We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. Refunds and exchanges are free, please contact service@rockrooster.com.au to get approved before sending it in! (Unapproved returns will be rejected)
----Limited Warranty
RockRooster branded footwear products are warranted against defects in workmanship and materials. If within 6 months of purchase,a defect occurs in a RockRooster branded footwear product as the result of normal use, we will replace the product. Product failures caused by excessive or abusive wear conditions do not qualify for exchange or purchase credit. This warranty is available only to the original purchaser and is not transferable.
7. What is your contact?
-----Email:damon@rockrooster.com.au
Website: www.rockrooster.group