Q1. What's your main product?
A1: NPET company is specializing in pet supply such as pet water fountains, pet automatic feeders, pet toys and etc .
Q2. What is your MOQ?
A4: We accept small sample order less than 5 pieces, sample test is warmly welcomed for customers. If customization order, MOQ is 500pcs. The price will be FOB if MOQ more than 1000pcs.
Q3. What's the universal lead-time for order delivery?
A3: 1-3 working days for sample and small order, by International express: DHL, UPS, FedEx. 3-7 working days for bulk order, OEM & ODM sampling time: 10-20 working days. Mass order: by sea, 11-40 days (According to the port of destination of each country different , the ETA Date will be different)
Q4. What are the payment terms?
A4: We accept T/T, Paypal, western union and trade assurance, for samples the 100% payment is required, for mass production order, 30% deposit and the 70% balance to be paid before shipment. And other kinds of payment also can be considered, please contact us for more information.
Q5. What is the quality warranty?
A5: All products before shipment are strictly inspected and tested by our QC department. The quality warranty is 12 months. When you found defective products, please collect pictures or video and send to us. Our quality department will check what the problem is. If defectives in the quality warranty range, we will arrange replacements in next order.
Q6. Do you print Logo on products ?
A6. Yes. We have ourselves LOGO (brand): NPET, which have the trademark certificate.
And we can do customer 's Customized Logo Printing, OEM orders or ODM orders are welcome as well.