1/ Who will pay for freight charge?
Customer has to pay for the freight charge
2/ Do you have warranty?
12 months warranty upon sales for all products
3/ How long is your lead time?
Product in stock: 1-5 days depend on quantities Product is out of stock: 15-20 days Customized product ( Ebraco): 15-20 days
4/ Customized/OEM/ODM services?
Just tell your requirements and drawing, if it is available we will do it!
5/ Are you a factory or trading company? KPT Group has 3 branches: + Ebraco is manufacturer, supplier with professional designs and engineers specializes in manufacturing and distributing air filters and clean room equipment.
+ Ecoclean is a Trading Company, the exclusive importer and distributor of EcoCleanTM microbiological products isolated and developed by Envera International for Environmental Leverage - USA for wastewater treatment and blind waste treatment.
+ KPT Chem is one of 3 suppliers of NH3 and NH4OH and other chemicals in Vietnam with 1,300 tons of storage capacity and dedicated ammonia tank trucks.
6/ Can I have a trial product?
To help customers understand the product before placing a large order, we are always happy to provide you samples for trial! But customer will pay shipping fee.